RMA Required Information

This RMA form will allow you to request service on a CSI or AMS product. Estimated turn-around time (TAT) is quoted at time of issued Service Request and can change anytime without notice. If quoted TAT expires, please email customer support at WWCS.Custserv@Emerson.com or call for a status update:

US: 888-367-3774
Outside US: +63 2 702 1111

Please review the following instructions before completing the form.

  • If this is a billable repair, TAT starts when the PO is approved or the equipment is received, whichever is later. If you need faster turn around, ask about our 72 hour expedite fee.

Please note that the power module is a primary lithium battery, considered dangerous goods (regulated shipment) and MUST be removed before shipping back to Knoxville. DO NOT SHIP AN AMS 9420 POWER MODULE TO KNOXVILLE. It is the shipper’s responsibility to ensure compliance with all transportation regulations. Failure to do so may result in hazardous conditions, loss of life or property, and refusal of receipt by Knoxville receiving department. For shipping questions, please email PSGTradeCompliance.Notification@Emerson.com

Failure to complete this form properly may result in delays in servicing your item(s).

SHIP TO

Please note - we cannot ship to a PO (Post Office) box.
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