Return Material Authorisation for Australia and New Zealand

Emerson employs skilled and experienced Service Technicians/Engineers that can perform warranty assessments, repairs and calibrations of your equipment in our National Service Centre consisting of the Rosemount Quick Ship, Repair centre and Flow Calibration Centre. As part of the process of returning a product in order to assess for warranty, repair or for calibration, a return material authorisation (RMA) form is required.

Please complete all sections of the RMA Form, and ensure that you click on the ‘Submit’ button in order to lodge your request for action. Once received, we will endeavour to contact you within 24 hours during business days to provide authorisation to return the product, which will include an RMA number for tracking, a detoxification statement to sign and the address to ship the goods. This RMA form must be printed, signed and included in the returned product's packaging along with a valid Purchase order (PO).

How to claim warranty or return of item for repair/calibration

1. Request RMA via link
2. Fill out all information on the webform
3. An automated response will be sent to acknowledge the requested submission
4. Within 24 hours we will email the RMA form for you to print and sign the contamination statement
5. Pack your goods for return and include the signed RMA form and PO.
6. RMA number on top of the form is used as reference for tracking purposes



STEP 1: COMPANY DETAILS
Complete the below section about your company:

STEP 2: COMPANY AND LOCATION WHERE THE EQUIPMENT IS INSTALLED

STEP 3: EQUIPMENT DETAILS
Complete the below section about the equipment being returned:

*The National Repair Center will assess the received equipment within 5 business days from receipt. A minimum assessment fee for this service of AUD/NZD 310+ GST will apply to all received incoming repairs. Once the item(s) has been assessed, you will receive a detailed service report detailing the condition of the item(s). This includes a quotation or report on repairs and/or replacement options. If deemed unrepairable, please advise if unit is to be returned or disposed of. Please provide a PO for the minimum assessment.

*Please note if Emerson Automation Solutions Australia, in its sole discretion, deems the repair to be a valid warranty claim under the contract governing the initial sale to you of the relevant item(s), this assessment fee will be waived.

*The Service Centre will endeavour to calibrate the received equipment within 5 business days.

STEP 4: PROCESS DETAILS
Complete the below detoxification and cleaning statement. Please note that if this section is not fully completed, the equipment will be held in quarantine and no repair action will begin.

TERMS AND CONDITION
By clicking I ACCEPT, you:

• Confirm you are authorised to request this service on behalf of your organization

• Acknowledge your acceptance of the Emerson Process Management Australia Pty Ltd Terms and Conditions of Sale of Goods and Services, a copy of which can be accessed via this link.

• Agree All equipment must be sent back to Emerson Process Management Australia Pty Ltd with the RMA form completed, together with a copy of the Purchase (Note: under current MHM Guardian Support agreement for AMS 2130/40, copy of PO is not required). If Emerson does not receive this information within 14 days from the receipt of goods, the equipment will be sent back. An additional administration charge AUD/NZD 310+ GST will apply.

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