Emerson employs skilled and experienced Service Technicians/Engineers that can perform warranty assessments, repairs and calibrations of your equipment in our National Service Centre consisting of the Rosemount Quick Ship, Repair centre and Flow Calibration Centre. As part of the process of returning a product in order to assess for warranty, repair or for calibration, a return material authorisation (RMA) form is required.
Please complete all sections of the RMA Form and ensure that you click on the ‘Submit’ button in order to lodge your request for action. Once received, we will endeavour to contact you within 24 hours during business days to provide authorisation to return the product, which will include an RMA number for tracking, and Return Instructions. A valid Purchase order (PO) and Safety Data Sheet (SDS) may have to be submitted as well, if required.
How to claim warranty or return of item for repair/calibration
1. Request RMA via link
2. Fill out all information on the webform
3. An automated response will be sent to acknowledge the requested submission
4. Within 24 hours we will email the RMA Number and Return Instructions. RMA Number will be used for job tracking purposes.
5. Email the Purchase Order (PO) and Safety Data Sheet (SDS), if required, to emersonprocess.australia@emerson.com.
6. Pack your goods and return as per provided instructions.