Return Material Authorisation for Australia and New Zealand

Emerson employs skilled and experienced Service Technicians/Engineers that can perform warranty assessments, repairs and calibrations of your equipment in our National Service Centre consisting of the Rosemount Quick Ship, Repair centre and Flow Calibration Centre. As part of the process of returning a product in order to assess for warranty, repair or for calibration, a return material authorisation (RMA) form is required.

Please complete all sections of the RMA Form and ensure that you click on the ‘Submit’ button in order to lodge your request for action. Once received, we will endeavour to contact you within 24 hours during business days to provide authorisation to return the product, which will include an RMA number for tracking, and Return Instructions. A valid Purchase order (PO) and Safety Data Sheet (SDS) may have to be submitted as well, if required.

How to claim warranty or return of item for repair/calibration

1. Request RMA via link
2. Fill out all information on the webform
3. An automated response will be sent to acknowledge the requested submission
4. Within 24 hours we will email the RMA Number and Return Instructions. RMA Number will be used for job tracking purposes.
5. Email the Purchase Order (PO) and Safety Data Sheet (SDS), if required, to emersonprocess.australia@emerson.com.
6. Pack your goods and return as per provided instructions.




STEP 1: COMPANY DETAILS
Complete the below section about your company:


STEP 2: COMPANY AND LOCATION WHERE THE EQUIPMENT IS INSTALLED


STEP 3: EQUIPMENT DETAILS
Complete the below section about the equipment being returned:

*The National Repair Center will assess the received equipment within 5 business days from receipt. Once the item(s) has been assessed, you will receive a detailed service report detailing the condition of the item(s). This includes a quotation or a report on repairs and/or replacement options. If deemed unrepairable, please advise if unit is to be returned or disposed of.

* A minimum assessment fee for this service of AUD/NZD 340+ GST will apply to all received incoming repairs. Please provide a PO for the minimum assessment.

*Please note that if Emerson, in its sole discretion, deems the repair to be a valid warranty claim under the contract governing the initial sale of the relevant item(s), this assessment fee will be waived.

* The National Service Centre will endeavour to calibrate the received equipment within the below time frames upon receipt:

- 5 business days for flowmeter calibration, after which you will receive a calibration certificate, which will be shipped along with the unit.
- 7-10 business days for AMS 2140 calibration, after which you will receive a calibration certificate via email.


STEP 4: DECONTAMINATION STATEMENT
Complete the below detoxification and cleaning statement. Please note that if this section is not fully completed, the equipment will be held in quarantine and no repair action will begin.


TERMS AND CONDITIONS
By clicking I ACCEPT, you:

• Confirm you are authorised to request this service on behalf of your organization

• Acknowledge your acceptance of the Emerson Terms and Conditions of Sale of Goods and Services, a copy of which can be accessed via this link.

Agree that all equipment must only be sent back to Emerson (a) upon completion of this RMA form together with (b) a copy of the Purchase Order (Note: PO not required for AMS 2140 and TREX communicators with a current Product Support) and (c) a copy of the Safety Data Sheet (SDS) if equipment have been in contact with the process. If Emerson does not receive this information within 14 days from the receipt of goods, the equipment will be sent back. An additional administration charge AUD/NZD 340+ GST will apply.